Copilot puts a “Take Over” button at your fingertips: when a chat turns sensitive or complex, one click pauses the AI, shifts the keyboard to you, and labels each message as a human response. Customers enjoy a seamless experience—no awkward restarts or lost context—while Copilot quietly records the hand-off for audit and training.
When you’re ready, another click hands control back to the agent, which now uses your edits as fresh guidance. It’s the perfect blend of automation and human judgment, ensuring every conversation meets the moment.
Copilot turns everyday interactions into instant training fuel for your AI. As you review a conversation, you can give a quick thumbs-up or down, rewrite a response, or add a note explaining what the agent should do next time—all without leaving the chat window.
The moment you hit “Submit,” Copilot logs your corrections as supervised examples, enriches the agent’s memory, and updates its prompts, so the very next customer benefits from the improvement. No separate labeling tools, no overnight retraining cycles—just a continuous, friction-free feedback loop that makes your AI smarter with every human touch.
