In this episode of *The AI Guys* podcast, Lee Dickson and Rich Swier sit down with marketing expert David Daly to discuss the critical role of AI training in achieving automation success, particularly in the healthcare industry. Daly shares his experience with Vital Lounge, an IV therapy and wellness clinic, where AI Agents were implemented to streamline customer service and booking processes. He emphasizes that training AI is not a one-time task, but an ongoing process that requires refinement, especially when dealing with nuanced services like IV therapies. The conversation covers the importance of layering AI training, using human feedback and synthetic data to fill knowledge gaps, and ensuring seamless integration with business systems, such as booking calendars. David also touches on the challenges of automating appointment scheduling, highlighting the need for AI to handle human indecision and complex scheduling scenarios effectively. The episode concludes with a look toward the future of AI integration in consumer apps and a reminder that AI success relies on continuous training and thoughtful implementation.

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